Conferences
Focused Events
IT Nation Connect Global: November 5-7, 2025
The largest most comprehensive conference for global MSPs.
IT Nation Connect Europe: March 9-11, 2026
For Europe MSPs looking to improve their IT business practices.
IT Nation Connect ANZ: August 26-28, 2026
For the Pacific's MSPs looking to improve their IT business practices.
IT Nation Secure: June 2-4, 2025
Cybersecurity best practices for MSPs – 2025 event recap.
Grow
Best practices for MSPs and investors in the business transition journey.
Foundations
Essential building blocks and tools to transform MSP business.
Automation Nation
Hands-on product training for the most innovative MSP solutions.
PitchIT
Annual solutions provider accelerator program.
Local Meetups & User Groups
Join MSPs in your area to network and learn.
Groups
IT Nation Evolve
MSP peer group elevating leaders through community.
Service Leadership
Accelerate MSP growth through benchmarking and best practices.
Resources
SLIQ™ Benchmarking & Operational Maturity Level™
Performance diagnostics & improvement for MSPs.
Index Reports
MSP performance and maturity benchmarking reports.
MSP Compensation Report
Global IT compensation insights based on real-time MSP data.
Channel Resources
Guidance and resources for MSP solution partners.
Resource Center
Blog
Wise Up Podcast
Webinars
Video Library
ConnectWise Virtual Community
Why IT Nation
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Here, you’ll find everything you need to know about our tools and helpful resources to support your business journey.
SERVICE LEADERSHIP, INC.®, A CONNECTWISE COMPANY
Unlock your full growth potential with real-world benchmarking and time-tested performance frameworks
Take a quarterly look at your financial performance with the Service Leadership Index® - the gold standard for IT solution provider benchmarking worldwide.
SLIQ™ is an online tool for IT solution provider management teams, offering a tailored Action Plan and best practices to drive higher performance.
Get insights, analysis, and trends from two annual reports that are not available anywhere else in the IT solution provider industry.
Achieve your goals faster through best practice expertise, actionable peer insight, and accountability in confidential owner and C-level peer groups.
BENEFITS
Benchmark with confidence
Get clear answers to “How are you really doing?” using actual data from the Service Leadership Index. With quarterly benchmarks across 80+ metrics, you’ll gain an unmatched view of your financial and operational performance and how you stack up to the best-in-class in your business model—so you know exactly where you stand.
Take the guesswork out of how to improve
Get a detailed, prioritized action plan specifically designed for your company. Whether you need to improve cash flow, service delivery, or security posture, SLIQ™ guides you every step of the way to achieve greater operational maturity and profitability.
See how the industry is doing in your business model
Discover how top performers in your business model, such as MSPs and VARs, are evolving, profiting, and compensating their employees with data insights exclusively available in the Service Leadership Index Annual IT Solution Provider Industry Profitability and Compensation Reports.
Join a Service Leadership peer group to attain your financial goals
Join a group of owners and C-level executives from non-competing geographies to openly exchange information, share insights, and advice to reach a higher level of financial performance.
With the Service Leadership Index® benchmarking web app, you can quickly view your company’s financial performance each quarter. You will gain instant access to over 80 metrics for in-depth analysis and action. Easily see how your company is performing financially quarter over quarter and compare it to the best-in-class in your business model.
Learn more
SLIQ uses your company’s specific inputs to determine your firm’s Operational Maturity Level™, then creates a customized Action Plan to help you achieve greater operational maturity and profitability. It assesses your current operational methods and provides tools, videos and white papers to help improve your performance.
Join a group of C-level executives from non-competing geographies who support each other in reaching the next level of business performance and are willing to share insights to help improve your business.
SERVICE LEADERSHIP CERTIFICATION
This three-week course includes a video lecture and test.
You will be able to analyze a company’s financial performance, and provide your clients or members with an objective and data-based perspective of their business.
This four-week program includes a video lecture and test.
At the end of the program, you will be able to assess a client or member’s management methods, and provide recommendations on what to focus on first to help grow their business.
Provides a systematic approach to put you on the path to driving greater revenue, reducing costs, and incurring less risk.
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Valuable information on how to "normalize" or structure your chart of accounts for maximum financial visibility and control.
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Explains how operational maturity relates to profit and building shareholder value.
Identifying your Predominant Business Model enables direct comparisons of key drivers, aiding in evaluating management techniques and decisions that safely produce the best results.