Prescriptive Path to Profitability

Performance diagnostics and improvement involve identifying issues, understanding their causes, and implementing targeted actions to enhance results and achieve goals. Both are crucial for sustained progress. Service Leadership provides benchmarking, performance diagnostics, targeted best practices, and other resources to help organizations improve efficiency and achieve high performance.

Service Leadership Index® Benchmark Reports

The Service Leadership Index is the largest scale, longest-running, and most accurate benchmark of IT solution provider financial performance, operational maturity, and value creation, worldwide. See at a glance how you compare to the best-in-class in your business model across 80+ metrics in quarterly Service Leadership Index benchmark reports. Then see how the IT industry is doing in two exclusive reports: The Service Leadership Index® Annual IT Solution Provider Industry Profitability Report™, and the Service Leadership Index® Annual IT Solution Provider Industry Compensation Report™.

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Resources for Accurate Benchmarking

Comparing results with best-in-class performers starts with using a uniform, detailed structure for measuring revenue, cost and profitability. This is easily achieved with the Normalized Solution Provider Chart of Accounts™.

But not all Solution Providers are the same. Learn The What and Why of Operational Maturity Levels™ and how identifying your Predominant Business Model™ enables accurate comparisons of financial performance and selection of suitable best practices to maximize the growth profit of your company.

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SLIQ™

SLIQ (adj. \slēk\), a powerful, cloud-based diagnostics and performance improvement tool that identifies your Predominant Business Model™ and scores your firm's Operational Maturity Level™ on key management aspects of Strategy, Finance, Sales, Service, Compensation, and Security and Compliance. SLIQ not only shows you how your firm’s operational methods today compare to best-in-class performers in your specific business model, but maps the fastest route to maximum profitability and guides your progress every step of the way.

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Peer Groups + SLIQ

Service Leadership peer groups are powerful, advanced small groups designed to drive operational maturity through expert facilitation, accountability, and best practices in a confidential community of non-competing IT solution provider firms. Peer Group membership includes quarterly individual Service Leadership Index benchmarking with expert feedback on your results, quarterly in-person group meetings, SLIQ, and the Service Leadership Index® Annual IT Solution Provider Industry Profitability Report™ at no additional charge.

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Service Leadership Profitability Bundle

The Service Leadership Profitability Bundle provides a systematic approach to put you on the path to driving greater revenue, reducing costs, and incurring less risk. It all starts with asking two very simple, but powerful questions: How am I doing compared to my peers? And how can I do better? This exclusive bundle gives you all the Service Leadership tools you need to answer those questions, which can be the catalyst to transforming your business.

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