Participation in the survey is now open!
Important information about the survey:
- You do not need to be a Service Leadership client to take the survey. Any IT solution provider can participate.
- All individual data submitted will be kept strictly confidential, and no individual organization data will be released. Survey results will be reported in aggregate to ensure confidentiality.
- Completing the survey should take approximately 30-60 minutes, depending on the size and complexity of your company, and must be completed in one sitting. Having a copy of your financials and organization chart is suggested to help answer the questions.
- To thank you for your participation, you will receive a complimentary copy of the Service Leadership Index® 2026 Annual IT Solution Provider Compensation (Remuneration) Report™ (US$1,999 value) when it is published early next year.
- Survey closes at midnight (in your time zone) on November 30, 2025
This survey will provide the data you need to create a competitive compensation strategy, including:
- Total annual earnings (TAE) of 50+ positions, including sales, marketing, general administration/finance, technical services, and more.
- 2025 TAE % increases and budgeted 2026 TAE % increases.
- Staff-to-management ratio of top profitability IT solution providers, by business model.
- Allocation of incentive pay, by position and seniority level.
The survey results are broken down by business model and geographic region (Australia/New Zealand, Canada, Europe, and the US), ensuring the results are applicable to your specific business needs.
Thank you for taking the time to complete this important survey.