About Service Leadership Index

What is the Service Leadership Index?

The Service Leadership Index is the largest-scale, longest-running, and most accurate benchmark of IT solution provider financial performance, operational maturity, and value creation, worldwide. Developed by 30+ year veterans of the industry, the Service Leadership Index includes private diagnostic benchmarks for individual IT solution providers and their business coaches and consultants.

The word "Index" is used deliberately—it is the IT solution provider industry's first detailed, normalized, ongoing measure of revenue, profit, and value creation performance.

Why the Service Leadership Index?

The driving passion of Service Leadership is to enable IT solution provider owners to receive fair (high) value for their risk and the significant value they deliver to vendors and end customers.

The top quartile IT solution provider in each business model (MSP, VAR) and in all geographies, earns about 2.5x the bottom line profit percent (EBITDA %) of their median peers, regardless of their size, age, owner compensation, client profile, or vendor selections. That is 2.5x the cash flow and stock value, doing essentially the same things for the same client profiles. All IT solution provider owners can and should perform at this level.

Past performance is the best predictor of future performance and the only effective way to diagnose management skill and prescribe improvements. Financial benchmarking is the foundation for all likely, sustained improvements in financial performance of IT solution providers. Without an objective comparison of financial performance, the likelihood of improving that performance is compromised.

The Service Leadership Index provides a solid foundation for developing strategies and tactics that effectively boost profits and support growth.