Conferences
Focused Events
IT Nation Connect Global: November 5-7, 2025
The largest most comprehensive conference for global MSPs.
IT Nation Connect Europe: March 9-11, 2026
For Europe MSPs looking to improve their IT business practices.
IT Nation Connect ANZ: August 26-28, 2026
For the Pacific's MSPs looking to improve their IT business practices.
IT Nation Secure: June 2-4, 2025
Cybersecurity best practices for MSPs – 2025 event recap.
Grow
Best practices for MSPs and investors in the business transition journey.
Foundations
Essential building blocks and tools to transform MSP business.
Automation Nation
Hands-on product training for the most innovative MSP solutions.
PitchIT
Annual solutions provider accelerator program.
Local Meetups & User Groups
Join MSPs in your area to network and learn.
Groups
IT Nation Evolve
MSP peer group elevating leaders through community.
Service Leadership
Accelerate MSP growth through benchmarking and best practices.
Resources
SLIQ™ Benchmarking & Operational Maturity Level™
Performance diagnostics & improvement for MSPs.
Index Reports
MSP performance and maturity benchmarking reports.
MSP Compensation Report
Global IT compensation insights based on real-time MSP data.
Channel Resources
Guidance and resources for MSP solution partners.
Resource Center
Blog
Wise Up Podcast
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ConnectWise Virtual Community
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Service Leadership is dedicated to providing total profit solutions for IT Solution Providers, directly and through industry consultants and global IT vendors.
The business of IT services is challenging and enticing. Enticing because it's always changing and if you create lasting value for your clients, employees and partners, you can create high value for yourself. Challenging because creating high value requires a wide range of business and technical skills.
Our team of professionals is uniquely qualified to deliver results to IT Solution Providers, Manufacturers, and Distributors of IT Solutions and Industry Consultants worldwide, providing an exclusive array of consulting and research products and services.
Service Leadership Index®, the largest scale, longest running and most accurate benchmark of Solution Provider financial performance, operational maturity and value creation worldwide for individual Solution Providers and their business coaches and consultants.
SLIQ™, the exclusive web application for partner owners and executives to drive financial improvements by confidentially assessing and advancing their Operational Maturity Level™.
Operational Maturity Level™ Progression Peer Groups to drive profitability and performance through best-practice expertise, peer insight, action and accountability for Solution Providers of all sizes and business models.
Global IT vendor partners - offers best practices speaking and education for industry and channel partner events.
Working with Service Leadership and participating in their benchmarking surveys is one of the most important actions any IT business owner can take to truly understand the numbers behind the business. Working with Service Leadership has revealed a world of opportunities.
Executive Vice President & General Manager
Peter Kujawa has over 20 years of experience leading businesses ranging from early stage to mature and from privately held to publicly traded.
Director
Robert (Rob) Bufano has over 15 years of finance experience in sectors ranging from technology service providers, SaaS, entertainment and digital media.
Senior Manager, Product Management
Scott Susens has over 30 years of experience in product management and in building and leading consulting services and service delivery teams.