icon
Benchmarking

The Service Leadership Index® benchmark app shows how you compare to best-in-class TSPs—instantly.

icon
Action plan

SLIQ prescribes an action plan to improve across strategy, finance, sales, service and compensation.

icon
Annual reports

Key insights and analysis into the TSP industry and into company profitability and compensation.

icon
Peer groups

Peer groups focused on accountability, profit improvement, and best practices.

Unanswered questions stand in the way of your quest for more growth and profit

How are you doing?

Do you know your financials inside and out? What are your margins on each product and service? Are you doing better across all lines of business? How do you know?

How do you compare?

How do you compare to your peers? Do you have a large sample size, or is it a collection of anecdotes? What are they doing better? Might the ceiling be higher than you think?

How can you improve?

It’s one thing to know you can do better, and another to chart a path to more profit. What are the short-, medium-, and long-term steps proven to move the needle for your company?

Why TSPs choose Service Leadership as their guide to growth and profit

icon

Fast

See at a glance how you stack up financially to TSPs similar to you across 80+ metrics.

icon

Actionable

Get a step-by-step action plan to improve across finance, strategy, sales, service, compensation, security, and compliance.

icon

Data-backed

Reports, benchmarks, and action plans are based on data collected quarterly from thousands of TSPs.

icon

Affordable

Get ongoing insights for a fraction of what you would pay a consultant, benchmark vs. top performers, and receive an action plan on day one.

icon

Like-minded

Opt into joining a tight-knit peer group and community of TSPs who are doing or have done what you’re about to do.

icon

Proven

Access tools and processes that make Service Leadership clients grow faster and be more profitable on average.

SERVICE LEADERSHIP INDEX BENCHMARK APP

Benchmark your financial performance against top performers—instantly

Company dashboard: Management overview
Company dashboard: Management overview
Input

Like thousands of TSPs before you, enter your financial data into our secure app built on the ConnectWise Asio platform.

Compare

See how your budget and performance compare to the best-in-class across 80+ financial metrics.

Plan

Use these insights plus the S-L Index Budgeting Proforma Tool to plot your path to top performer.

Act

Spend the next quarter putting the insights and your plan into action.

Reevaluate

Celebrate your progress, identify your next quarterly targets, and plan ahead.

screenshot
SLIQ creates a customized, prioritized Action Plan. Assign tasks to your team and review quarterly to see the progress you’ve made.
screenshot
SLIQ uses your company's specific inputs to determine your OML score

Take a tour of SLIQ (10:38)

INDUSTRY BENCHMARK REPORTS

Get real compensation and financial data, insights, and trends within the TSP provider industry

Service Leadership logo - a ConnectWise solution

Service Leadership Index® Annual IT Solution Provider Profitability Report

PROFITABILITY REPORT

TSPs in the top quartile of profitability earn about 2.6x higher bottom line profit percent than the median—regardless of prominent business model, geography, segment, or size.

This 300+ page report shows how the top performers in your business model are growing, changing, and profiting, and how you can do it, too. Includes financial performance by geographic region.

Service Leadership logo - a ConnectWise solution

Service Leadership Index® Annual IT Solution Provider Compensation Report

COMPENSATION REPORT

Pay employees too much and you cut into profits. Pay too little and you risk churn and the hassle of rehiring.

This 500+ page report shows what TSPs are paying across 50+ positions, compensation and incentive best practices by profitability, and more. Better yet, data is shown by geographic region.

PEER GROUPS

Join a peer group to share insights, be accountable, and reach your goals

For leaders only

Join a group of owners and C-level executives to openly exchange information and share insights and advice to reach a higher level of financial performance.

Tight-knit groups

Membership is confidential, meeting in person 4x a year. Each group has up to 12 members with similar business models from non-competing geographies.

Structured activities

Includes group meetings, roundtables, industry updates, group financial reviews, quarterly goal-setting, and more.

Membership includes access to:

S-L Index financial benchmarking

Each quarter, see how you compare to best-in-class, group members, industry average, and budget across 80+ financial metrics.

SLIQ: Operational maturity progression tool

Assess your operational maturity, and get a customized Action Plan to put you on the path to accelerated performance and higher profitability.

Annual profitability report (US$1,999 value)

The Annual IT Solution Provider Industry Profitability Report provides data and insights into how your peers are growing, changing, and profiting.

SERVICE LEADERSHIP CERTIFICATION

Become a Service Leadership certified coach, consultant, or peer group facilitator

SERVICE LEADERSHIP INDEX BENCHMARKING

This three-week course includes a video lecture and test.

You will be able to analyze a company’s financial performance, and provide your clients or members with an objective and data-based perspective of their business.

SLIQ OPERATIONAL MATURITY LEVEL ACCELERATION CONSULTING

This four-week program includes a video lecture and test.

At the end of the program, you will be able to assess a client or member’s management methods, and provide recommendations on what to focus on first to help grow their business.

Additional Service Leadership Resources

Placeholder Image
Service Leadership Profitability Bundle

Provides a systematic approach to put you on the path to driving greater revenue, reducing costs, and incurring less risk.

Quarterly Newsletters

Insights and strategies to help you run your business more profitably and increase the valuation of your company.

Normalized Solution Provider Chart of Accounts

Valuable information on how to "normalize" or structure your chart of accounts for maximum financial visibility and control.

The What and Why of Operational Maturity Levels

Explains how operational maturity relates to profit and building shareholder value.

Enabling Accurate Benchmark Comparisons

Identifying your Predominant Business Model enables direct comparisons of key drivers, aiding in evaluating management techniques and decisions that safely produce the best results.