Conferences
Focused Events
IT Nation Connect Global: November 5-7, 2025
The largest most comprehensive conference for global MSPs.
IT Nation Connect Europe: March 10-12, 2025
For Europe MSPs looking to improve their IT business practices.
IT Nation Connect ANZ: August 20-22, 2025
For the Pacific's MSPs looking to improve their IT business practices.
IT Nation Secure: June 2-4, 2025
For global MSPs looking to expand their cyber practice and knowledge.
Grow
Best practices for MSPs and investors in the business transition journey.
Foundations
Essential building blocks and tools to transform MSP business.
Automation Nation
Hands-on product training for the most innovative MSP solutions.
PitchIT
Annual solutions provider accelerator program.
Local Meetups & User Groups
Join MSPs in your area to network and learn.
Groups
IT Nation Evolve
MSP peer group elevating leaders through community.
Service Leadership
Accelerate MSP growth through expert consultation and research.
Resources
SLIQ™ Benchmarking & Operational Maturity Level™
Performance diagnostics & improvement for MSPs.
Index Reports
MSP performance and maturity benchmarking reports.
MSP Compensation Report
Global IT comensation insights based on real-time MSP data.
Channel Resources
Guidance and resources for MSP solution partners.
Resource Center
Blog
Wise Up Podcast
Webinars
Video Library
ConnectWise Virtual Community
Why IT Nation
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SERVICE LEADERSHIP, INC.®, A CONNECTWISE COMPANY
Benchmarking
The Service Leadership Index® benchmark app shows how you compare to best-in-class TSPs—instantly.
Action plan
SLIQ™ prescribes an action plan to improve across strategy, finance, sales, service and compensation.
Annual reports
Key insights and analysis into the TSP industry and into company profitability and compensation.
Peer groups
Peer groups focused on accountability, profit improvement, and best practices.
How are you doing?
Do you know your financials inside and out? What are your margins on each product and service? Are you doing better across all lines of business? How do you know?
How do you compare?
How do you compare to your peers? Do you have a large sample size, or is it a collection of anecdotes? What are they doing better? Might the ceiling be higher than you think?
How can you improve?
It’s one thing to know you can do better, and another to chart a path to more profit. What are the short-, medium-, and long-term steps proven to move the needle for your company?
Fast
See at a glance how you stack up financially to TSPs similar to you across 80+ metrics.
Actionable
Get a step-by-step action plan to improve across finance, strategy, sales, service, compensation, security, and compliance.
Data-backed
Reports, benchmarks, and action plans are based on data collected quarterly from thousands of TSPs.
Affordable
Get ongoing insights for a fraction of what you would pay a consultant, benchmark vs. top performers, and receive an action plan on day one.
Like-minded
Opt into joining a tight-knit peer group and community of TSPs who are doing or have done what you’re about to do.
Proven
Access tools and processes that make Service Leadership clients grow faster and be more profitable on average.
SERVICE LEADERSHIP INDEX BENCHMARK APP
Input
Like thousands of TSPs before you, enter your financial data into our secure app built on the ConnectWise Asio™ platform.
Compare
See how your budget and performance compare to the best-in-class across 80+ financial metrics.
Plan
Use these insights plus the S-L Index Budgeting Proforma Tool™ to plot your path to top performer.
Act
Spend the next quarter putting the insights and your plan into action.
Reevaluate
Celebrate your progress, identify your next quarterly targets, and plan ahead.
The S-L Index benchmarking has been invaluable in providing C-level insight into the financial operations of our business. We can clearly see where we excel, underperform, and need to focus our efforts.
ConnectWise has revolutionized our business... The visibility that we have, the control over our business, we can focus on building and growing our business rather than running [our] business.
“Service Leadership Index benchmarking and SLIQ helped us be more profitable by providing a framework for growth and proof that it was possible. “
SLIQ
Take a tour of SLIQ (10:38)
Assess
Complete our Operational Maturity Level (OML™) assessment and instantly receive your score.
Get a prioritized action plan showing you how to achieve the highest ROI with the least risk.
Learn
Leverage best practices assets including white papers, videos, and tools to help you get to the next level.
Assign action items to your team from within SLIQ, and track the OML progress your team has made.
Reassess
Complete the OML assessment again to get a new plan that accounts for the progress you’ve made.
INDUSTRY BENCHMARK REPORTS
PROFITABILITY REPORT
TSPs in the top quartile of profitability earn about 2.6x higher bottom line profit percent than the median—regardless of prominent business model, geography, segment, or size.
This 300+ page report shows how the top performers in your business model are growing, changing, and profiting, and how you can do it, too. Includes financial performance by geographic region.
COMPENSATION REPORT
Pay employees too much and you cut into profits. Pay too little and you risk churn and the hassle of rehiring.
This 500+ page report shows what TSPs are paying across 50+ positions, compensation and incentive best practices by profitability, and more. Better yet, data is shown by geographic region.
PEER GROUPS
For leaders only
Join a group of owners and C-level executives to openly exchange information and share insights and advice to reach a higher level of financial performance.
Tight-knit groups
Membership is confidential, meeting in person 4x a year. Each group has up to 12 members with similar business models from non-competing geographies.
Structured activities
Includes group meetings, roundtables, industry updates, group financial reviews, quarterly goal-setting, and more.
S-L Index financial benchmarking
Each quarter, see how you compare to best-in-class, group members, industry average, and budget across 80+ financial metrics.
SLIQ: Operational maturity progression tool
Assess your operational maturity, and get a customized Action Plan to put you on the path to accelerated performance and higher profitability.
Annual profitability report (US$1,999 value)
The Annual IT Solution Provider Industry Profitability Report provides data and insights into how your peers are growing, changing, and profiting.
SERVICE LEADERSHIP CERTIFICATION
SERVICE LEADERSHIP INDEX BENCHMARKING
This three-week course includes a video lecture and test.
You will be able to analyze a company’s financial performance, and provide your clients or members with an objective and data-based perspective of their business.
SLIQ OPERATIONAL MATURITY LEVEL ACCELERATION CONSULTING
This four-week program includes a video lecture and test.
At the end of the program, you will be able to assess a client or member’s management methods, and provide recommendations on what to focus on first to help grow their business.
Service Leadership Profitability Bundle
Provides a systematic approach to put you on the path to driving greater revenue, reducing costs, and incurring less risk.
Quarterly Newsletters
Insights and strategies to help you run your business more profitably and increase the valuation of your company.
Normalized Solution Provider Chart of Accounts™
Valuable information on how to "normalize" or structure your chart of accounts for maximum financial visibility and control.
The What and Why of Operational Maturity Levels
Explains how operational maturity relates to profit and building shareholder value.
Enabling Accurate Benchmark Comparisons
Identifying your Predominant Business Model enables direct comparisons of key drivers, aiding in evaluating management techniques and decisions that safely produce the best results.